Jamie Frausto
I build systems that scale your business
10+ years leading tech teams and building products. Now helping businesses implement the right systems to automate operations, improve customer experience, and drive growth.
Experience Building & Leading
From hospitality to high-growth SaaS, I've spent a decade understanding how technology can transform operations and customer experience.
Strategic Growth Consulting
Building custom tech solutions for businesses. Specializing in automation, integrations, and scalable systems that drive revenue.
Director of Customers
Led customer success strategy, driving retention and expansion through data-driven insights and process optimization.
CX Manager
Built and scaled customer experience operations. Implemented systems that improved response times by 60% and satisfaction scores by 40%.
Technical Customer Success
Bridged technical implementation and customer needs. Helped enterprise clients integrate chat systems into complex tech stacks.
Senior Customer Support
Supported rapid growth phase, handling technical escalations and improving support workflows.
CX Team Lead
Led customer experience team for Airbnb property management partner.
Hotel Operations Manager
Managed full-scale hotel operations, optimizing processes and guest experiences across multiple properties.
How I Help Businesses
I combine technical expertise with business strategy to implement systems that actually work for your team.
Process Automation
Design and implement systems that eliminate manual work and reduce errors.
Customer Experience Systems
Build tech stacks that deliver exceptional customer journeys at scale.
Growth Strategy
Identify opportunities and implement systems that drive measurable business growth.
API Integrations
Connect your tools and automate workflows between platforms.
Product Strategy
Define roadmaps and prioritize features that deliver real business value.
Technical Leadership
Lead cross-functional teams to ship products that customers love.
Custom Development
Build web apps, automation tools, and internal systems from scratch.
Operations Optimization
Streamline operations with the right mix of tools, processes, and automation.
Things I've Built
I don't just consult—I build. Here are some products I've created to solve real problems.
Promote It
Built a platform for restaurants to send push notification deals to followers, driving traffic during slow hours. Solved the "empty restaurant at 3pm" problem with targeted mobile engagement.
Hotelia
Developing software for independent hotel owners to manage operations and automatically sync availability across booking platforms. Helping small hotels compete with chains.
AI Mixologist
Created a cocktail database powered by AI that suggests creative recipes based on ingredients you already have. Making bartending more creative and reducing waste.
Let's Build Something
Need help setting up systems, automating workflows, or building custom tools? Let's talk about how technology can solve your business challenges.
Education: University of Colorado Denver, International Business